Reliable Maintenance and Personal Support
We help you manage your digital solutions and technical environments with clear agreements, structured case management, technical documentation and personal contact whenever you need assistance.
A solution needs to work after launch too
Once an app, business system, website, web application or other digital service has been launched, the next important phase begins – ensuring that the solution remains stable, secure and up to date.
We help organisations with technical maintenance, operational matters, support, documentation and further development of their digital solutions.
We can work within the customer’s existing hosting and cloud environments or help set up new environments that the customer owns and controls.
We can then provide ongoing technical maintenance for both the system and its environment.
Maintenance of systems and applications
We make sure your digital solutions remain up to date, stable and ready for further development over time.
This may include an app, business system, website, web application, integration, portal or other business-critical solution.
We can help with:
- Security and system updates
- Troubleshooting and bug fixes
- Integrations, APIs and databases
- Performance and stability
- Further development and improvements
Our goal is to give you a technical partner that understands the solution and can help whenever something needs to be fixed or changed.
Maintenance of technical environments
We help you set up and manage the environments where your systems run.
This may be existing infrastructure within your organisation or new hosting and cloud environments set up in the customer’s own account and owned by the customer.
We can help with:
- Servers, databases and application environments
- Deployment, backup and recovery
- Logging, monitoring and performance
- SSL, certificates and technical configuration
You retain control of the environment while we can take responsibility for its technical maintenance.
Technical documentation
Good maintenance requires clear documentation of how the system is built and how its different components work together.
We create documentation both for new solutions that we develop and for existing systems that we take over or begin to maintain.
The documentation may cover:
- System architecture and technical environments
- Integrations, APIs and databases
- Deployment and external dependencies
- Important operational and recovery procedures
This makes the solution easier to understand, maintain and develop further, while reducing dependency on individual people.
Support tailored to your organisation
Different organisations and systems have different requirements.
We therefore adapt our support and maintenance agreements to the organisation, the solution and how business-critical it is.
The agreement can define:
- Support hours and response times
- Priority levels
- Responsibilities and contact channels
- Maintenance and further development
This creates clarity around what happens when an issue arises and who is responsible for what.
Personal contact throughout the entire support case
A support system should provide structure – but it should not replace personal contact.
When something is not working, you want to know who is working on the issue, what is happening and what the next step will be.
That is why we place great importance on personal communication throughout the entire support case.
We keep you informed when:
- The case has been analysed
- We need additional information
- An action has been planned or completed
- The case can be closed
You are in contact with people who understand the solution and can put the issue into context.
Structured case management
Behind the personal contact is a structured support system where every case is registered, prioritised and followed up.
A typical process may look like this:
This provides traceability and makes it easier for both the customer and our team to follow what is happening.
The right priority for the right issue
Not every problem is equally critical.
We therefore adapt the priority and handling of each case according to its impact on the organisation.
Critical issues
Problems that prevent the entire solution, or important parts of it, from being used.
High priority
Problems that affect important functionality or a large number of users.
Normal priority
Minor issues, technical questions and changes that do not stop the organisation from operating.
Exact priority levels and response times are defined in the support agreement.
We work proactively with maintenance
Preventive maintenance
We continuously work to identify risks and carry out maintenance before problems affect users.
- Updates and maintenance
- Monitoring of logs and integrations
- Database and performance checks
- Monitoring of technical dependencies
Security and updates
We keep systems and technical components up to date and carry out larger changes in a controlled manner.
- Security updates
- Frameworks, CMS platforms and libraries
- Databases and server components
- Integrations and external services
It creates a much cleaner visual presentation and reduces the number of long sections on the page.
We get to know the system over time
An important part of long-term maintenance is that our team gets to know both the solution and the organisation behind it.
This means that we gradually build knowledge of the system’s architecture, integrations, technical environments and critical functionality.
When a problem occurs, we therefore do not have to start from scratch every time.
This makes support more efficient and improves our ability to plan future changes.
Support and further development often go hand in hand.
A support case may reveal that a function needs to be improved, a workflow can be simplified or an integration needs to be changed.
We can therefore help throughout the entire process:
This allows the system to continue evolving together with the organisation.
You stay in control
Our role is not to create a dependency where you need us for every small change.
You should remain in control of your systems, environments and data.
When we set up new technical environments, we do so in a way that ensures they are owned and controlled by your organisation.
We can also work together with your internal IT resources, hosting partners and other suppliers.
You own the solution. We help you maintain and develop it further.
How we work
We get to know the solution
We review the system, environments, integrations and the most important business functions.
We document
We supplement existing documentation or create technical documentation where needed.
We establish the support process
We define responsibilities, contact channels, priorities and response times.
We maintain and develop
We manage support, maintenance and technical changes and help with further development as new needs arise.
Do you need help with maintenance and support?
We help organisations manage digital solutions throughout their entire lifecycle.
